Refund policy

The Last Toy Store realizes how difficult it is to order merchandise online and as hard as we try, things may not always arrive as expected. If an item is damaged during shipping The Last Toy Store will accept returns of these items within 30 days of receipt. However, minor packaging defects do not warrant a return.

Please note returns are subject to a 20% re-stocking fee. 

Minor packing defects include:

• Minor dings, dents, scratches, or in some cases a bend of a hanging tag.
• Minor cosmetic and paint issues.

You can submit a return request by emailing orders@thelasttoystore.com. Note that customers will not be able to submit a return request for an order that has already been refunded or partially refunded.

Next, you will need to specify the quantity to return, return reason, and requested return action. 

Any buyer submitting a return request for a damaged item MUST provide photos of the damaged item in order for the return to be reviewed and authorized. Send all return requests and photos to orders@thelasttoystore.com

Damaged or defective items can be returned for a replacement item. If the item is no longer available, The Last Toy Store will issue a refund.

Opened items are not eligible for return.

Unopened Items

Unopened factory sealed items can be returned within 30 days for store credit, unless specifically stated on the product details page. However, the packaging must be in the same condition as when buyer initially received the item. No opened items are eligible for returns. Item MUST be in the same factory sealed condition as when The Last Toy Store delivered it to the shipping carrier.

Items from The Stash are not eligible for returns. All "The Stash" sales are final. 

Refunds

Once the product has been received by The Last Toy Store, the refund will be issued to the original payment method. Store credit may also be offered and issued to the buyer if previously agreed upon between The Last Toy Store and buyer.

Store credit is available immediately.

Credit cards can take typically 3-5 business days to appear in your account, depending on the institution. This timeframe does not include courier transport and time taken to process your return, please allow 1-2 weeks for shipping courier to deliver your item and for The Last Toy Store to process your return. You will receive an email when your refund has been processed.

Refund requests for unfulfilled orders may be eligible for refund for up to six months, in accordance with The Last Toy Store preorder product policy. After the six month period, refunds may be issued via store credit to the customer account.

Return Shipping

Return shipping costs are the responsibility of the customer/purchaser unless otherwise agreed upon with The Last Toy Store. Return items must be packaged with care to ensure the items are protected. Bubble wrap and void fill, such as Kraft Paper should be used, as well as a properly sized box.