Frequently Asked Questions
Does TLTS charge up front for pre-orders?
Yes, all pre-orders are paid in full at the time the order is placed. This secures your pre-order item. We only pre-sell the quantities we will receive; therefore, if you pre-order a product, you will receive it as soon as it's in-stock. We do not oversell.
When will my order ship?
We pride ourselves on a quick turnaround! We aim to ship all orders within 24 hours; however, sometimes this may range up to 72 hours especially during the holidays. We are a very small, family-owned business with a large output.
Does TLTS hold orders?
We do not! Regardless of what you order or how many items you order, we ship items as they arrive/come in-stock.
The only times we will hold an order is:
- At the request of the customer, or
- If two or more pre-order items are set to arrive at our warehouse within a week of each other.
How do I cancel an order?
If your order is still awaiting fulfillment, you can contact us directly at email@example.com to request a cancellation. Please include the Order Number, which item(s) you wish to cancel, and the reason for cancellation.
If you wish to cancel an order that is packing or in transit, you may be subject to a 20% re-stocking fee.
Does TLTS ship Internationally?
At this time, we do not ship Internationally. We are in the process of expanding our platform to offer our products to our International friends. We appreciate your patience and look forward to serving your collectible needs (and wants) in the near future!
Does TLTS have a physical storefront?
We currently are strictly an eCommerce store. We do frequent conventions, toy shows, and expos and plan to offer a brick and mortar in the future.
Does TLTS buy toy collections?
We do not buy toy collections at this time. However, you may reach out to us with any inquiries at firstname.lastname@example.org
How much is shipping?
We offer $6 flat rate shipping to the continental United States. You can read more on our shipping here.
Does TLTS accept returns and how do I return an item I purchased?
We do accept returns under our company policy and guidelines.
You can submit a return request by logging into your account, finding the order you wish to return and clicking the return items link. Note that customers will not be able to submit a return request for an order that has already been refunded or partially refunded.
Next, you will need to specify the quantity to return, return reason, and requested return action. You also have the option to leave a comment.
For damage claims: please send pictures of the damaged product(s) to email@example.com.
Please visit our Shipping & Returns page for more information.
How does TLTS package shipments?
We package our shipments with the upmost care. We are collectors ourselves and understand how important the preservation is of collectibles. We use corrugated boxes with 200lb edge crush test, bubble wrap and Kraft paper void fill. We pack items as we would hope to receive them. We ensure to place a FRAGILE notice on all shipments. However, we understand that delivery services do not always take heed to the measures we put in place. If you have any issues, please contact us directly at firstname.lastname@example.org
Vinyl Records are bubble wrapped and shipped using a Whiplash V3 Mailer.
How do I track my order?
You will receive an email notification from us when your order ships. You can also visit your "My Account" page under "Order Status" for that Order Number to check the status of your order(s) at any time.
Does TLTS offer a Rewards Program?
We do! We offer TLTS Stash Points! You earn points for every dollar you spend. You can also earn points for following us on social media, sharing our store on social media, and even simply for creating an account.
Click the green box that is labeled TLTS Stash Points on the bottom right corner of any device, sign-up and start earning!
Is TLTS on social media?
Yes! And we would love to hear from you!
Be sure to follow us for announcements, exclusive deals, and more.
Who is The Last Toy Store?
We're people, just like you (not you, bots). You can read a little About Us here!